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Returns and Exchanges

If you are not satisfied with your purchase, please follow the instructions below.

 *Returns of unused merchandise in new condition are accepted within 30 days of receipt.
 *Some items are Final Sale and can't be returned. If an item can't be returned, it will say No in the Returnable column near the item's price on the product page.
 *Return the merchandise with all of its original parts, accessories, packaging, and materials.
 *Please use our Contact Form to request a Return Authorization Number.
 *Pack the merchandise carefully, enclose a copy of your original order confirmation or a letter with your full name and address, and return it to the enclosed return address
 *Ensure that your Return Authorization Number is on your shipping label either below your return address or below our address. This will prevent your package from being refused and returned to you.
 *Please obtain a tracking number and insurance on your package since we can't be responsible for lost, late, damaged, or misdirected returns.
 *Return shipping charges are the responsibility of the customer.
 *Once your return is received, it will be inspected and then the credit will be issued to your credit card (normally within 10-21 days).
 *Please note the refund to your credit card will be for the amount of the merchandise less a restocking fee. There is a 30% Restocking Fee
 *If you wish to exchange your merchandise, please enclose a letter with your return describing what you would like in exchange. Any overpayments or underpayments will be credited/charged to the credit card used on your original order.
 *Due to the waste created when a used item is returned, we regretfully need to charge additional restocking fees for any item not returned in new and re-sellable condition. This fee is not known until the item is returned and its condition is assessed by our factory