We are sorry, but
we are unable to offer our regular
shipping rates to Alaska, Hawaii & Puerto
Rico. Please send us an email at admin@emomshop.com
with your zip code and the products you
are interested in purchasing. We will be
happy to give you a quote. We are sorry,
but we do not ship Internationally at
this time. Some items are shipped
directly from the manufacturer so please
refer to the product page for delivery
times.
Return Policy
If you are not completely satisfied with
your purchase we will gladly take the
unused item back for an exchange or
refund within 30 days of receiving your
item. Any returns that arrive to either
the manufacturer's location or to our
warehouse AFTER 30 days will only
receive a store credit and MUST be
approved by a supervisor. All returns
must first obtain a return authorization
number (RA #). You can obtain an RA #
by contacting us at admin@emomshop.com.
Returned merchandise MUST be in new,
unused condition in the original box
with all documentation, packing and
warranty information included. Please DO
NOT MARK on the original box. If there
are any markings on the original box
there will be a $5.00 box charge to
replace the manufacturer's box.
If you would like to exchange the
product for different merchandise,
simply follow the steps above to return
the item and place a new order on the
site for what you would like instead.
Once the original item is returned, you
will either receive store credit or a
credit on your credit card in the amount
that you originally paid (minus
shipping). If the item or items are
returned, the actual shipping fees we
were charged from our shippers or
manufacturer's shippers to originally
ship your item or items will be deducted
from your purchase price.
Emomshop.com is not responsible for
shipping charges on the returned item.
This is the responsibility of the
customer. You will receive a credit on
your credit card in the amount of the
original item purchased. When your item
is returned you will be credited the
original purchase amount minus our
original shipping charges to you. If
your item ships directly from the
manufacturer and you cancel after it
ships, we will credit your card minus
the shipping charges incurred from the
manufacturer. Your credit will be issued
within 2 to 4 weeks of the day your
package is received at our warehouse. If
you are returning a gift we only allow
store credit. We are unable to accept
returns on items that have been
personalized.
Refusal of Delivery
If a package is refused for delivery,
the customer will be responsible for
actual shipping charges incurred by
Emomshop.com. Once we receive the
package back in our warehouse, we will
issue a credit to the original credit
card for the purchase price less the
actual shipping cost of shipping the
package to you. This shipping charge
will apply even if you were not
originally charged shipping under a free
shipping promotion. The purpose of this
is to defray unnecessary shipping costs
and to allow us to offer the lowest
prices possible. This does not apply to
packages that appear to be damaged in
shipping.
Incorrect Shipping Address Provided
Packages that are returned or shipped
with an incorrect address provided by
the customer will be subject to an
additional $5.00 shipping charges. This
is the cost we incur from UPS and Fedex
when a shipping address is entered
incorrectly. Orders that shipped to the
incorrect address and delivery is
subsequently refused are also subject to
actual shipping charges. Once we receive
the package back in our warehouse, we
will issue a credit to the original
credit card for the purchase price less
the actual shipping cost. This shipping
charge will apply even if you were not
originally charged shipping under a free
shipping promotion. Requests for
packages to be shipped again will be
subject to actual shipping charges. The
purpose of this is to defray unnecessary
shipping costs and to allow us to offer
the lowest prices possible.
Cancellation Policy
Important** - If you need to cancel an
order please follow the instructions
below:
Send a email, with your name and the
order number and the item you are
requesting a cancellation for to barbara@emomshop.com.
If you do not have email, you can also
call us toll free 1-801-755-1416. You
will then be issued a cancellation
request number. If the item ordered is
shipped from the manufacturer we will
then forward the cancellation request to
the appropriate manufacturer. All
cancellation requests REQUIRE the
manufacturer's explicit confirmation
before they are definitively cancelled.
Simply requesting cancellation does not
mean the order has already been
cancelled. Once the cancellation has
actually taken place you will then be
provided with a confirmation via email.
If you do not have email, arrangements
will be made to provide you with a copy
of the confirmation.
Please note that when you request a
cancellation and the item is already in
the manufacturer's shipping dept., or
has been shipped then we WILL NOT
reimburse you for the shipping charges.
If the item is in transit you may refuse
shipment and it will go back to the
manufacturer, and you will save yourself
the cost of shipping the item back to
our warehouse. Some of the manufacturers
do charge a re-stocking fee, which will
be also deducted from your credit if you
decide to refuse shipment and have the
item go back to the manufacturer. The
restocking fee will vary depending on
the manufacturer. Most of the
manufacturers we deal with have a 30%
restocking fee.
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